Setup of new global engineering centres
Services
Offshoring strategy development
Offshoring journeys often originate in the intent to improve competitiveness and/or the desire to
broaden and deepen the access to talent.
In doing so, naturally, questions arise:
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What is our offshoring ambition?
Which services or processes should be offshored?
How much can, and should, be offshored?
How will the centre operate and interact with the often many stakeholders?
How do we align and motivate stakeholders to get started on a positive narrative?
What are the risks and what must hold true to succeed?
Our offshoring strategy development services seek to answer the above questions and by doing so,
to set a clear path for the offshoring journey ahead.
Whilst each situation is different, this often includes:
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Establishing, and getting buy-in, for the strategic rationale and aspiration for offshoring
Identifying the services or processes to offshore along with target volumes
Agreeing on the high-level winning choices for the offshoring centre - from human capital related to fundamental operational choices
Establishing the offshoring plan and timelines
Establishing the offshoring financial business case
Achieving final executive/board approval for the offshoring go-ahead
Risk identification and mitigation
Location advisory
Thankfully, it’s a big world out there, providing many offshoring location options.
Conversely, once an offshoring centre is in place, it is hard and painful to relocate it.
In response, our offshoring localisation services, through proven methods, analysis, and prioritisation principles, help you identify the most suitable location for your offshoring centre that will stand the test of time.
Our localisation service help companies establish and navigate the location option set through a structured process that creates confidence and buy-in to the selected option.
This typically includes:
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Determining the driving factors for location evaluation, e.g., cost, cultural fit, talent availability and business environment
Analysing and evaluating location options, incl. peer’s experiences with location(s) in question
Narrowing down the list of options to a shortlist for further analysis
Stakeholder management to arrive at a final location selection
Engineering centre blueprint design
Design a global engineering centre that delivers value - fast
Enable centre operational efficiency and streamlined decision-making
Global engineering centres typically operate with multiple stakeholders across geographies and disciplines. This increases complexity in terms of how to balance centre ownership with execution power, as well as challenging centre output quality due to the broadened service offtake landscape.
In response, our ‘centre blueprint design’ services, covering:
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Governance, including across centres, where applicable
Organisational setup
Processes and tools
deliver a first-time-right engineering centre setup enabling efficiency, high quality and scalability, in turn saving years on the offshoring journey.
Get the centre fundamentals right and set up your centre for success
Our engineering centre blueprint design services deliver the foundation for offshoring centre success, in terms of creating governance structures and operating models that encourage centre high volume, high quality output.
Typically, this includes:
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Collaboratively making key principal choices for the engineering centre operating model
Designing the governance structures and identifying key leaders to partake in the governance
(e.g., centre board)
Designing a centre organisational structure that drives quality, simplicity, and focus
Designing local, context aware, processes, e.g., hiring and quality management processes, to ensure centre efficiency and quality of output
Implementation matters. A lot. Too often does sub-par implementation result in disappointing outcomes. In an offshoring context, even more so, as implementation occurs in a new setting in terms of culture and geographical location. Add to this the challenge of finding able and willing talent to implement the offshoring centre in the new geography.
Leverage demonstrated implementation skills and lower implementation risk
Our on-site establishment services aim to de-risk and speed up the global engineering centre implementation.
These services are either delivered hand-in-hand with the appointed General Manager (GM) / Managing Director (MD) of the offshoring centre, or delivered in a format where we take the role as temporary GMs/MDs in close collaboration with the HQ until hand-over.
The centre implementation phase typically includes:
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Establishment of the office backbone: e.g., office rental, IT infrastructure, furnishings, first hires of supporting functions
Setting up the management team
Implementation of governance structures and processes
Hiring of first staff and execution of first projects
Interim centre management
Enable a smooth transition into the centre operational phase
Ready your organisation for centre hand-over
At times, it can be harder than expected to have the right profile in place at the right time to run the offshoring centre.
As such, our interim centre management puts your centre in experienced hands until the internal candidate is ready and in place, allowing centre scaling and maturation to progress uninterruptedly.
Ensure your centre gets off to the right start, building lasting best-practice
Having operated centres in the past, our interim centre management service covers the end-to-end daily management of the centre, including:
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Interfacing to the service offtake offices
Supporting and developing local management teams
Building and maintaining an office culture that enables employees to thrive and develop
Ensuring the offshoring ‘backbone’ of IT, HR, and Facility Management services, allowing efficient engineering service delivery
Kenneth has 20+ years of experience within delivery of engineering services, of which 15 years abroad.
Previous responsibilities include overseeing 800+ FTE offshore, across three locations, as well as delivering company-wide transformation projects to the C-suite
Henrik has 10+ years of experience within the delivery of engineering and management consulting services of which 5 years in global engineering centres. Previous responsibilities include line management of teams up to 50 FTE offshore and successful delivery of both engineering and management consulting engagements