Unlock new levels of offshoring performance

Scaling and performance improvements of existing centres

Services

Explore our services aimed at delivering a step change in your offshoring performance

Offshoring governance optimisation

Offshoring performance measurement

Output quality improvements

Process maturity assessment and benchmarking

Centre turn-arounds

Offshoring governance optimisation

Gain clarity and speed by leveraging best-practice governance models

Cut through complexity with clear offshoring governance

Lack of governance clarity invariably leads to offshoring centre misalignment, where the centre(s), over time, become something other than strategically intended.

In addition, offshoring scaling slows when unclear responsibilities and decision-making processes get in the way of taking timely action.

How we help

Get the governance and processes in place to put your offshoring on a path to success

Our governance optimisation services leverage proven best-practice, providing clarity and focus to your offshoring centre(s).

Typically, our services include:

Analysis and evaluation of the as-is governance structure compared to the strategic intent

Mapping of governance options, fit both for the present and future needs

Development of hands-on governance processes and tools that ensure efficient and timely decision-making

Stakeholder management and implementation of the preferred governance structure, processes, and tools

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Offshoring performance measurement

Build offshoring excellence through facts and transparency

Kill the hearsays and gain offshoring performance clarity

Transparency and facts drive offshoring excellence by fostering trust, improving collaboration, and ensuring informed decision-making regarding how to improve performance.
Conversely, when lacking transparency, performance becomes a matter of hearsays, and the opportunity for continuous improvement is lost.

How we help

Measure what matters to take decisions that matter

Our performance measurement services start with the mindset that less is more, providing stakeholders with the right information – no more, no less – to take the decisions that matter.

As such, our services typically include:

Analysing the strategic intent and purpose of the engineering centre(s)

Evaluating as-is performance measurements

Delivering the recommended set of performance measurement, considering both the effort required and actionable value of the measured information

Implementation of the agreed performance measurements, including when, how, and how often they should be evaluated

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Output quality improvements

Deliver stand-out quality through proven methods

Achieve a centre output quality that truly constitutes a competitive advantage

Offshoring centre output quality and success are two sides of the same coin. If the quality is consistently high, demand for services increases, growing the centre – and vice versa.

Whilst common thinking is that quality is highly dependent on the geographical location of the offshoring centre, we beg to differ: quality originates from clear choices combined with process maturity.

How we help

Implement the quality processes that enable consistent high-quality centre output

To achieve the highest possible improvement of centre output quality, our services typically include:

Assessment of the quality cornerstone: the strength of the culture for quality

Evaluating the as-is quality-related process maturity, including hiring, service delivery, and continuous improvement processes

Identifying and prioritising initiatives to increase centre output quality

Implementation of agreed quality improvement initiatives

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Process maturity assessment and benchmarking

Improve – faster, and with less effort

Understand where you stand and where to focus

When caught in the daily operations, it can be hard to identify where attention should be put in terms of improving offshoring performance most efficiently.

Is it in improving hiring processes? In addressing the office culture? Improving scoping and handover of work? The list goes on, and, as always, time and attention are limited.

How we help

Uncover new levels of offshoring performance

Leveraging proven methods and taxonomy, our maturity assessment services establish a clear point of reference, allowing you to identify the areas with the largest improvement potential.

Typically, our services include:

Evaluation of the process maturity, covering, amongst others:

- Governance

- Organisation

- Processes & tools, and

- Enabling technology

Benchmarking of process maturity relative to market practices

Prioritisation of improvement initiatives, allowing accelerated offshoring growth

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Process maturity assessment and benchmarking

Centre turn-around

Shift from offshoring headaches to a clear path to offshoring success

Turn around your engineering centre and get on a sustainable path to success

Despite sincere efforts and improvement initiatives, outcomes are not always as hoped, leaving management in a situation where tough decisions need to be made.

Having executed turn-arounds in the past, we are here to help with structure, progress, and an experience-based outside-in perspective, helping you get back on track.

How we help

Get back on track

Our turn-around services start with your specific situation and aim to deliver the smoothest possible turn-around, making the most of a tough situation.

In doing so, this typically includes:

Assessment and evaluation of the as-is state of the offshoring centre

‘Cut’ or ‘retain and improve’ analysis and decision-making

Turn-around planning

Turn-around execution and management

Interim centre management until a return to stable operations is achieved

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Get in touch

Focused and committed to offshoring excellence, we combine hands-on experience with proven methods to deliver offshoring success

Kenneth Hvenegaard

Co-founder

Kenneth has 20+ years of experience within delivery of engineering services, of which 15 years abroad.

Previous responsibilities include overseeing 800+ FTE offshore, across three locations, as well as delivering company-wide transformation projects to the C-suite

khd@factorconsulting.dk

+45 41 76 07 00

Henrik Bredahl Kock

Co-founder

Henrik has 10+ years of experience within the delivery of engineering and management consulting services of which 5 years in global engineering centres. Previous responsibilities include line management of teams up to 50 FTE offshore and successful delivery of both engineering and management consulting engagements

hbk@factorconsulting.dk

+45 26 21 93 65